FAQ
Digital Products
How do I access my Digital Product? When you order a digital product, a custom link to download the files will be emailed to you. Click through the link and make sure to the save the file on your computer so you can access it again. You have 5 download attempts after which the link will expire. Each time you click on your unique link is considered a download.
// Save the file to your device by right clicking (or control clicking on a mac) the file link. Tip: I personally have a "patterns" folder on my computer where I save all of my PDF patterns from other sellers.
// Downloadable PDF Products are viewable with the latest Adobe Reader software. (Adobe Reader software is free to download from Adobe here).
Orders, Payments + Shipping
Do you charge sales tax? A 7% Sales tax will be added at check out to all orders shipped to Florida addresses.
How about VAT and customs fees? International orders may be subject to duties, import taxes and other surcharges that will be the responsibility of the purchaser.
What are your shipping policies? See Shipping + Returns information here.
Do you offer free shipping? Domestic orders over $100 ship for free!
What is your return policy? Digital products are non-refundable. Reach out to info@carolynfriedlander.com for any order questions.
Wholesale Inquiries
I'm a shop owner, how do I carry your products? Yay! If you are a shop owner or buyer and would like to purchase wholesale paper patterns and templates, please submit your information to us here.
I'm a shop owner, how do I carry your fabrics? My fabrics are sold through Robert Kaufman and their distribution partners. Head over here to find out more.
My shop carries your products. Can we be added to your online directory? Absolutely! Send us an email with your shop name, website and location, and we'll add you to the list.
General Product Questions
Can I sell finished goods made from your patterns? No, patterns are for personal, non-commercial use only.
How do I find fabric from [insert name] collection? The best way to find fabric from one of my collections is to do a google/etsy/ebay search for something like "carolyn friedlander [insert collection name] fabric." Out-of-print collections can be a bit tricky to find, but this is a good way to look. Also, make sure to check my Stockist page for offerings too!
Technique/Project Questions
Do you have any videos I can check out to help me with my project? Absolutely! You can find videos from me on my YouTube channel, as well as on Creativebug.
Sew Fine Thread Gloss
Why condition your threads? The short answer is that you'll have fewer knots in your thread when doing any kind of handwork. It makes a difference!
Why did you collaborate with Sew Fine Thread Gloss? I LOVE the Sew Fine product! Plus, I think the scents are really fun. (If you aren't into scents, we carry the unscented Natural variety for just that reason here.) To read more about our collaboration and about my love for their product look here.
How do you use Sew Fine Thread Gloss? After cutting your length of thread, slide it across the wax with your thumb applying a light pressure so the thread makes contact with the wax. I usually drag the thread across the wax 2-3 times before using a garment knot to finish. Thread your needle and get to stitching!
How does the thread gloss look and feel? Sew Fine Thread Gloss is made from minimally processed beeswax, and so you can anticipate a firm texture. When using it, the coating on your thread shouldn't be anything too visually obvious, but instead it will make the thread feel just slightly tacky. It may seem subtle, but it does add strength.
How do I find out more about Sew Fine Thread Gloss? They have a FANTASTIC FAQ page full of helpful information. Check it out here.