Shipping + Returns

Reach out to info@carolynfriedlander.com with any questions.

Digital Products

When you order a digital product, a custom link to download the files will be emailed to you. Click through the link and make sure to the save the file on your computer so you can access it again. You have 5 download attempts after which the link will expire. Each time you click on your unique link is considered a download.

// Save the file to your device by right clicking (or control clicking on a mac) the file link. Tip: I personally have a "patterns" folder on my computer where I save all of my PDF patterns from other sellers.

// Downloadable PDF Products are viewable with the latest Adobe Reader software. (Adobe Reader software is free to download from Adobe here).

Returns

Digital products are non-refundable. 

If you receive the wrong item, are missing an item or an item was damaged, please let us know within 72 hours of receiving your package and we will gladly fix the mistake and any applicable shipping costs.

Sales Tax

Sales tax of 7% will be added at check out to all orders shipped to Florida addresses.

Shipping

Orders usually ship within 1-3 business days Monday through Friday. Most orders ship via USPS, but sometimes might ship via UPS or FedEx. Tracking numbers, if available, will be emailed upon shipment. Once the package has been picked up by the shipping carrier, we are not responsible for lost or damaged packages.

Shipping (Domestic)

Orders over $100 ship for free! All other available shipping options and rates are shown at checkout. 

Shipping (International)

International shipping costs are determined by weight, and tracking may not be available to the destination. International orders may be subject to duties, import taxes and other surcharges that will be the responsibility of the purchaser.